FAQs & Shipping

Q. How do I check the status of my order?

A. You can check the status of your order at anytime from the order status page in the order confirmation email you will have received. Once your order has been shipped, you will receive a notification through email or Facebook messenger with your tracking number. 

Q. How long does shipping take?
A. Please allow up to 3 business days for your order to be processed. Our fulfillment centers are located around the world. For both domestic and international orders, it will normally take about 2-3 weeks, and may take up to 4 weeks depending on demand. Express shipping is available at $6.99 for 5-10 (business days) shipping delivery (applicable for Europe countries only).

Q. I ordered two products, but have received only one... what's happening?
A. Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q. Do you ship internationally?
A. Yes, we ship worldwide.

Q. Is your website secure with my personal information?
A. Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q. How do I order on your website?
A. Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q. Does PearFlow provide a quality guarantee for all the products being sold?
A. Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q. How can I get in contact with you?
A. We handle customer service through email. Contact us here

Q. Do you offer a refund if I don't like the product?
A. Yes, we offer a 30-day refund policy on all products. You can visit our Return Policy for complete details.